Terms & Conditions

Terms & Conditions

ORDER CONFIRMATION

All orders are subject to availability and full payment received.
Order will only be processed after payment confirmation.

CANCELLATION POLICY

Cancellation within 14 days from order date will incur a cancellation, admin and processing fee of 50% or minimum $10.00, whichever amount is higher.

Customized products, personalized balloons and printed banners are strictly non-refundable and non-cancellable once production has started.

POSTPONEMENT OF ORDER

Customers may request to postpone delivery or pickup date.

Request must be submitted via email at least 3 days before the scheduled delivery or pickup date.

Approved postponed orders must be utilized within 3 months from original order date.

Requests made less than 3 days before delivery or pickup may incur 100% cancellation charges.

CREDIT NOTE POLICY

Approved cancellation may be issued as credit note instead of cash refund.

Credit notes are valid for 6 months from date of issue and are non-transferable.

DELIVERY & PICKUP

Customers are responsible to ensure recipient is available during selected delivery time slot.

Additional charges may apply for re-delivery, wrong address, restricted locations or waiting time.

Customers are required to check all balloons and products upon delivery or collection.

Once items are accepted and handed over, Harvest Well will not be responsible for damages, burst balloons, deflation or mishandling.

BALLOON FLOAT TIME

Balloon float time may vary depending on weather, temperature, air-conditioning, transportation and handling conditions.

Float duration provided is an estimated guide only and not guaranteed.

HELIUM TANK & EQUIPMENT RENTAL

All rented equipment including helium gas tanks, electronic balloon pumps and confetti launchers must be handled carefully and according to safety instructions.

Customers are responsible for any loss, damage or misuse of rented equipment during rental period.

Harvest Well and its personnel shall not be liable for any injury, damage, loss or malfunction arising from the use of rented equipment.

SAFETY NOTICE

Helium tanks must always be stored upright in a cool and well-ventilated area away from heat sources.

Do not inhale helium gas directly.

Adult supervision is recommended when balloons are used around young children.

PRODUCT DISCLAIMER

Actual balloon colours, sizes and arrangement may vary slightly from product photos due to lighting, printing and material differences.

Harvest Well reserves the right to substitute items of similar value if certain materials become unavailable.

CONTACT INFORMATION

HARVEST WELL BALLOON & PARTY SUPPLIES
The Very Best Balloon Company Since 2005

62 Ubi Road 1
Oxley Bizhub 2 #02-03
Singapore 408734

Tel: (65) 6443 5525
WhatsApp: 8114 3862
Website: www.harvestwell.com.sg